LDC Care Co is an expanding family-owned care provider, employing over 350 staff across 55 services in Kent. We support adults with complex learning disabilities and mental health diagnoses within residential and supported living environments. Our busy HR Department is situated within our Head Office where you will work alongside the team to support the operational and strategic functions of the business.
About The Role
Working in close conjunction with the core operational and senior management functions, the HR Manager will ensure we are able to achieve and deliver the best possible care whilst maintaining compliance within the business through effective recruitment, policies and procedures, with consideration given to legislative and regulatory requirements – including the Care Quality Commission and local authorities.
This is a highly “hands on” role, with the HR Manager needing to oversee all functions within the department, and needing to liaise with people of all levels within the organisation. The HR Manager will deliver a solution-focused supportive service to allow LDC Care Co to continue to achieve multiple positive outcomes, with two of our registered services receiving a rating of ‘Outstanding’ in our most recent CQC inspections. The HR Manager plays an integral part in developing processes which support the company to continue to be a shining example within the sector.
Oversight of the HR Department in its entirety, including all HR-related activity and line management of the HR Team, with overall accountability for the function.
Management of recruitment strategies and streamline processes and ensure adequate skills in key business areas. Sensitive to changing business needs and flexibility to adapt to changing priorities.
Management of employee recruitment functions: from on-boarding to exit.
Maintain accurate employee records which are compliant with CQC requirements.
Oversight of HR processes such as investigations, disciplinaries, and grievances where necessary, in line with Company policy. Ensuring the minimal disruption and cost to the business necessary.
Work in conjunction with Management to support and maintain employee relations.
Provide guidance to the Senior Management and HR teams on all aspects of policy and procedures, ensuring flexibility where possible to enable the Company’s growth and standards to continue.
Ensuring all HR-related policies are maintained in accordance with current legislation and best practice.
Advise on employment law to facilitate business need whilst ensuring compliance with legal and regulatory frameworks, with the ability to oversee matters taken to employment tribunals where required. Maintain current knowledge and practice of all relevant legislative and regulatory updates relating to the sector and responsibilities of the HR Department.
Work alongside senior staff on projects involving policies and procedures and commercial needs of the business; taking the HR lead where necessary.
Identify, advise, and implement solutions to assist in overall business continuity and facilitate appropriate operational decisions, as well as the maintenance of those established processes already in place.
Manage HR data collection, working with management to develop effective communication and information flow. Report to Head of Operations on key performance indicators.
Escalation of business critical information to the appropriate seniors.
The post holder is responsible for ensuring their knowledge remains up to date in all areas of relevant legislation.
We are looking for an experienced, energetic, hands-on HR Manager, preferably with sector-relevant experience, to lead our busy HR Department.
The role may suit someone who has generated significant experience working as a Senior in a fast-paced HR Department and feels they are ready to step into a management position.
The Company expects this postholder to possess the following:
Active CIPD membership to at least a Level 5 or above
Experience or awareness of the care sector and the CQC is desired but not essential
Strong HR management experience preferred
Have the ability to develop effective and trusting relationships
Act with integrity, with the ability to maintain confidence
Have in-depth knowledge of UK employment legislation. Experience of supporting organisations through a tribunal process would be desired but not essential.
Be pragmatic and able to deal with ambiguity
Have strong persuading and influencing skills and ability to give and receive feedback
Have excellent communication and interpersonal skills.