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IT Support Technician


Dover, Kent, UK

Job Type:

Full Time


Up to £26,000

About Us

At LDC Care Co we provide support to highly complex adults and it is what we do best. The Company is family run and has been in operation for the last 25 years employing approx.. 450 staff and growing in East Kent providing specialist care in more than 60 residential homes and supported living settings.

At LDC Care Co we understand that providing the best person-centred support provides the best opportunities for achieving life goals and personal milestones, and this has been our ethos since 1999.

Everything we do centres around our 4 Core Values: C A R E - Commitment, Accountability, Respect and Excellence. They are the foundations that everything else is built on and have been critical in us becoming the Company we are today.

With our multiple Care Quality Commission (CQC) ratings of ‘Outstanding’. We are proud of our ability to provide high quality care to individuals who have struggled to maintain other mainstream placements or have spent time within secure settings and reintegrate them back into the wider community to pursue social, personal or vocational development opportunities.

About The Role

What Does the Role Look Like? 

This is an exciting opportunity with our highly skilled IT Team and would suit someone who is keen to develop their career in IT.

You’ll be exposed to multiple projects across a large, fast-paced company within the care sector and will be handling a variety of tasks, from remote support, onsite visits and supporting on-going internal IT projects and development

We are constantly developing our IT systems, trying to find new ways of improving how we can offer the best possible service through technology.

Our 450+ care staff utilise mobile devices, as well as a head office team requiring day-to-day hardware and Office 365 support. A large part of this role will be troubleshooting and resolving problems as they arise, as well as ensuring smooth rollout of new hardware and software.

Key Responsibilities will include:

 · Communicate with on-site and remote users to provide first and second line technical support in a timely and professional manner.

· Diagnose and solve hardware and software faults on supported systems.

· Update and maintain the IT knowledge base for both IT staff and end users.

· Service and maintain equipment such as printers, mobile devices, network hardware etc.

· Install, configure and update IT hardware and software across the company.

· Provide advice and training to end users.

· Maintain and administer the IT service desk.

· Provide basic back-end systems administration for supported cloud applications, including Office 365 suite, AAD, Exchange Online, Access Suite, Zoho Creator.

· Take ownership of first and second line support issues, escalating as required.

· Assist in maintaining the company website, providing design input, making changes as required.

The Person

You will require a good general knowledge of IT systems and hardware, including MS Office, Windows and Office 365.

· A good understanding of current IT and Data Security legislations, including GDPR and ISO 27001.

· Desktop, mobile and networking hardware maintenance.

· Clear communication, at a technical and end user level.

· Excellent diagnostic and problem-solving skills.

Ideally, you will hold a valid driving licence due to site visits.

Previous experience on help desk support would be an advantage, although not essential.

If all this sounds like something you’d like to know more about, please get in touch by calling our recruitment team for a informal chat on 01303 276000, or if you prefer submit your CV to with your contact number.

If you are an international candidate who requires sponsorship, please apply by clicking

What We Can Offer You

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