Business Support Administrator

Job Type: Full-time
Reports to: Executive Assistant to Directors
Salary: £20,000 - £24,000 DOE

The Company

LDC Care Co is an expanding family-owned care provider with over 50 services across Kent. We support adults with highly complex learning disabilities and mental health diagnoses within residential and supported living environments which aim to enable individuals to live as independently as possible within their local communities.


The Role

We are looking for an enthusiastic and motivated individual to join our Operations Department. This is a fast-paced role in an incredibly busy central department, where the need for quick-thinking, an eye for detail, and flexibility is key. The position would suit someone who enjoys getting stuck in, and is looking to build a career in administration or the care sector where the ability to observe and gain new skills and experience is constantly available.


The post holder will provide general administrative and organisational support, working alongside the Executive Assistant and Senior Management Team on various business projects whilst supporting service managers with day-to-day administrative needs. This role will particularly focus on operational activity within the services, assisting with the oversight and reporting of quality and compliance measures in place.


Key Purpose

The Operations Administrator is a key link within the Operations Department in the monitoring of quality and compliance indicators to ensure we remain compliant with CQC regulations, local authority obligations, and the relevant Government legislation. You will participate in, and be a key figure in the configuration of, various processes which were created for this purpose, and you will have the ability to influence how these processes are implemented where improvements can be made.


You will need to demonstrate an ability to analyse and challenge information to ensure quality is not compromised in any way across the organisation, always with a view to working in conjunction with management to achieve the best possible outcomes for the individuals we support.


You will also be able to demonstrate an ability to maintain systems, documents, and trackers to a high and precise standard, ensuring that the department can operate effectively by utilising the information you hold and make available.


This will be a varied role with the need to embrace challenges and work within a fast-paced environment, working in collaboration across multiple departments.


Key Responsibilities

  • Providing administrative support to the Executive Assistant & Business Coordinator in all areas of day-to-day operations, and the wider Operations Management Team as and when required.

  • Monitoring and logging of internal quality and compliance processes which assist LDC to meet regulatory requirements.

  • Assist with the distribution and collation of LDC’s Quality Assurance process, and producing reports and recommendations based on feedback gained.

  • Creation of marketing and communication tools, including the company’s quarterly newsletter.

  • Assisting in the coordination of events and forums.

  • Liaising with services, staff, and external agents, as well as service users who visit the office.

  • Liaising with, and often coordination of, external agencies and suppliers in order to form successful business relationships.

  • Filing, photocopying and other general administrative tasks.

  • Assistance in preparatory tasks for meetings, events, and networks.

  • Answering phones via the switchboard and either handling queries or passing through to the appropriate individuals.

  • Greeting guests at Head Office and providing light hospitality services.

  • Usual office duties as required to ensure a happy, comfortable, and safe environment.


This is not an exhaustive list, and the company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the business.


Person Specification

The Company expects this post holder to:

  • Be proficient in the use of the full Microsoft Office suite;

  • Be proactive and willing to problem-solve;

  • Be adaptable to changes in the working day;

  • Communicate clearly and professionally with colleagues, Service Users, and external providers;

  • Be diligent, honest and ethical in the performance of their duties;

  • Be polite and courteous at all times whilst representing the Company;

  • Be able to speak to a multitude of people, often in a group setting;

Adhere to all policies and procedures implemented by the Company;

01303 276000
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