Operations Manager

Job Type: Full-time
Reports to: Head of Operations
Salary: £38,000 - £45,000 DOE

The Company

LDC Care Co is an expanding family owned care provider with over 50 services located in Folkestone, Dover, Ashford and Herne Bay, supporting adults with highly complex learning disabilities, physical disabilities and mental health diagnoses within residential and supported living environments. We focus on building bespoke person-centred services around the individual and support them to work towards achieving life-changing outcomes.


With multiple CQC ratings of ‘Outstanding’ we are proud of our ability to provide high quality care to individuals who have struggled to maintain other mainstream placements or have spent time within secure settings, and reintegrate them back into the wider community to pursue social, personal, or vocational development opportunities.

The Role

A fantastic new opportunity has become available to work as Operations Manager and to join the LDC Care Company Senior Management Team, providing a vital link between service operational activities and the company leadership team. The role requires the extensive oversight of multiple Service Delivery Managers and a cluster of services to which you are allocated, working to ensure they remain fully compliant with company policy and regulatory bodies whilst providing a person-centred model of care.

Committed to working towards excellence, you will demonstrate professional leadership whilst inspiring your team to provide the highest quality person-centred support and care, whilst ensuring services are meeting clear business and operational objectives for outcomes, progression and development.

Key Accountabilities & Responsibilities

  • Leading and managing the LDC Management Team across all aspects of day-to-day business deliverables; through supervision, effective management, personal development, and succession planning. Monitoring performance in relation to quality and key performance indicators to agreed targets for care standards and quality.

  • Ensuring compliance with all statutory regulatory bodies and company policies and procedures. Being accountable for ensuring findings from internal site quality inspections are reviewed and actioned as appropriate.

  • Managing relationships with third party professionals, staff teams, Service User families and all other stakeholders as required.

  • Monitoring of all financial controllable transactions and care hour delivery against the local authority placement contracts and agreed funding matrix.

  • Inserting measures into Services that guarantee the highest standards of health and safety; actioning any identified areas of concern as a priority.


Person Specification

We are seeking candidates with strong operational management skills as well as an in depth understanding of the health and social care sector, with demonstrable experience in monitoring multiple complex priorities.


Successful candidates will:

  • Have worked at a senior level within a Health and Social Care setting.

  • Be confident in managing a team of managers, ensuring accountability and high standards at all times.

  • Have significant experience managing relationships with professionals associated with the care sector.

  • Have sound judgement in difficult and complex situations.

  • Encourage a positive and supportive culture.

  • Ideally will have obtained a level 5 qualification in Health and Social Care, or equivalent education or experience.


We will offer you:

  • Competitive salary of £38,000 - £45,000 dependent on experience

  • Car allowance £ 3,000 per annum

  • 20 days’ annual leave + bank holidays

  • Discretionary enhancement for on call

  • Discretionary bonus scheme

  • Blue Light online benefits and cashback rewards

  • Excellent induction and ongoing training

  • Pension option


Candidates should be aware that this role falls within the remit of the Department of Health and Social Care Regulation (Coronavirus (COVID-19) vaccination of people working or deployed in care homes: operational guidance) dated 4th August 2021, mandating that all candidates/applicants have received their first COVID vaccination by the 16th September 2021 and are fully vaccinated by 11th November 2021 or have been issued with Medical Exemption letter issued by a medical professional.

01303 276000
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